21st Century Computing-Services

SERVICES

Services

As a full service IT Consulting organization, 21st Century Computing Services can provide all the key services a company needs to have a fully functional network, regardless of the size of the organization, with the capacity to provide a positive return on investment. The following is only a summary of the services provided. Please call us for more detailed information on how we can help your individual organization get the most from its technology investment.

PC/Server Technical Support

Along with installing, maintaining, and trouble shooting the equipment and software, 21st Century Computing Services has the experience and knowledge on how to work WITH you to most effectively configure your network, to give you and your staff the most benefit from your IT investment.

Network Administration

We not only install and connect servers and PC's to a network switch, but we know how to safely establish your link to the Internet, and how to configure and executed your Backups in order to best protect your organizations valuable databases, files, and critical applications. We also know how to configure resources to best support individual users, groups, and departments, in order to get the maximum benefit from a networked workplace.

Network Security

Network Security has never been more important than it is today. It is critical for confidential business information to be kept secure within the organization - from both external and internal risks. New security threats are unleashed daily! Keeping customer credit card information, and all other highly sensitive customer and employee information confidential and secure, is critical, as more and more business is conducted, and records stored, electronically. We install and configure Firewalls to provide the best protection, while still providing the access needed. VPN's (Virtual Private Network's) are set-up to allow only the most secured access to the network, from outside, and only by those approved directed by your companies management.

Business Process Improvement

Our professional staff have many years of experience, working with the staff and management of a wide variety of organizations, in evaluating business processes and researching potential technology tools. Then, working closely with the companies staff and management, we choose, configure and implement the custom configured technology tools, along with improved business processes, resulting in an organization being able to 1) work more efficiently (do more without increasing staff), and/or 2) increase the number of product and/or service offerings. Our track record of achieving significant business process improvements with real, tangible benefits, has helped our clients become more competitive, and profitable, in their respective industries and markets.

Project Management

Our staff are Certified Project Managers, certified by the American Management Association. That, along with many years worth of experience managing projects, make us true Project Management Experts. We have managed projects in the realm of Telecommunications, Voice Response Systems for Call Centers, custom web site development, enhancing network security, installing complete networks from scratch, earthquake preparation for Servers and networking devices, wiring buildings for networks, and much, much, more!

Sr. Management Consulting

Our management consulting staff have numerous years of hands-on experience, at all levels of IT management. Our experience and services include:

Strategic Information Technology Planning - Single or Multi-Year

Project Planning/Project Management

IT Organizational Review and Design

Help Desk and Call Center Organizational Review and Design

Telecommunications

Do you need to connect multiple offices? Do you have enough bandwidth to support the traffic to your web site that you host? Do you have enough phone lines for your call center? We can help you 'right-size' your telecommunication links to adequately provide the bandwidth you need, while minimizing the costs.

Web Development

We have developed web sites to represent a companies spirit, as well as their goods and services, and designed them to be easy to use by both their current AND prospective customers. SEO (Search Engine Optimization) techniques cause these sites to show much higher in the relevant search engines search results. Intranets built provide easy access to information within an organization, and improve communications.

Technical Support

Services Include:

System Upgrades & Enhancements

Virus Prevention, Detection & Removal

Software and Hardware Installation

Wired & Wireless Networking

DSL, Cable, T1, etc., Internet Setup

Printer Installation and Support

Training on Microsoft Windows and Microsoft Office

Optimize System Performance

PC Repairs

Preventative Maintenance